Sourcing & Authenticity

We think you should know where the products you’re buying come from, what condition they’re really in, and what happens if something isn’t right. This page explains all three.

Where our inventory comes from

ProxSale is a reseller. We acquire inventory through four channels:

  • Manufacturer and distributor overstock — surplus stock sold below wholesale when a product line is discontinued, repackaged, or overproduced. Typically new and sealed.
  • Authorized liquidation channels — inventory released by retailers closing locations, clearing seasonal stock, or exiting a category. Condition ranges from new to open box.
  • Retailer returns and display stock — items returned within a store’s return window, or used as floor demonstrations. Usually complete and functional, sometimes with cosmetic wear or missing original packaging.
  • Certified pre-owned equipment — professional gear acquired from studios, production companies, and individual owners upgrading their kit. Always tested before listing.

We are not an authorized dealer for any of the brands we carry, and we never present ourselves as one. Buying through secondary channels is how we keep prices low; being clear about it is how we keep your trust.

How we verify authenticity

Every item is inspected in person before it’s listed. Our checks include:

  • Physical inspection — build quality, materials, finish, weight, and construction compared against manufacturer specifications.
  • Markings and labels — serial numbers, model numbers, manufacturer part numbers, regulatory marks (CE, FCC, UL), and country-of-origin stamps.
  • Functional testing — the item is powered on and its core functions exercised. A tripod head is panned and locked. A wireless system is paired and transmitted through. A drive is connected and read.
  • Packaging and documentation — where original packaging, manuals, or accessories are present, they’re checked for consistency with genuine product.
  • Serial recording — we record serial numbers before shipment for inventory control and fraud prevention.

If we can’t verify an item to our satisfaction, we don’t list it. We do not sell counterfeit, replica, or unauthorized reproduction products under any circumstances.

Condition grading

Every listing carries one of three condition grades. We apply them conservatively — if an item sits between two grades, we assign the lower one.

New

  • Unopened and sealed in original manufacturer packaging
  • All original accessories, documentation, and inserts included
  • No signs of handling or use

Open Box

  • Packaging has been opened; item is unused or handled only for inspection or display
  • May show minimal shelf or handling wear
  • All original accessories included unless the listing says otherwise
  • Original packaging may be damaged, marked, or absent

Pre-Owned

  • Previously used equipment, fully tested and confirmed working
  • Cosmetic condition described in the listing and shown in the photographs
  • Included accessories listed explicitly — assume nothing is included unless stated
  • Original packaging typically not included
  • Devices with user accounts are factory reset and any activation lock removed before shipping

Our photographs

The photographs in every listing are of the actual item you will receive. We don’t use manufacturer stock images or generic product renders.

If an item has a scratch, a scuff, a worn edge, or a missing accessory, it appears in the photos and in the description. We’d rather lose a sale to an honest photograph than process a return over a surprise.

For listings where we hold multiple identical units, we say so explicitly and note that photos are representative of the condition grade. Photographs of the specific unit are available on request before you order — just ask.

Warranty

Because we sell through secondary channels, the original manufacturer warranty may not apply to your purchase. We cover that gap ourselves.

Every item carries our 30-day limited warranty from the date of delivery. If an item fails within that window through no fault of your own, you choose the remedy: repair, replacement, or a full refund.

Returns

  • 30 days from delivery to start a return.
  • Not as described? We pay return shipping and refund you in full, including any shipping you paid.
  • Changed your mind? Return it in the condition you received it and we’ll refund the purchase price.
  • Not authentic? Full refund, we cover shipping both ways, and we investigate how it happened.

See our full Returns Policy for complete details.

Questions before you buy

If a listing doesn’t tell you what you need to know — exact condition, what’s in the box, whether it works with your equipment, battery health, hours of use — contact us before ordering. We’ll check the actual unit and tell you.

Email: [email protected]
Phone: (619) 400-3377

ProxSale LLC
1074 Sumner Pl, El Cajon, CA 92021, United States