Return & Refund Policy

Last updated: August 23, 2026

At ProxSale, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read this policy carefully to understand how returns and refunds work.

Return window

You have 30 days from the date of delivery to request a return. Return requests made after 30 days cannot be accepted.

Eligibility

We sell items in three conditions — new, open box, and pre-owned — so our return standard is based on the condition you received the item in, not on it being factory sealed.

To be eligible for a full refund, the item must be returned:

  • In the same condition in which you received it, as described and photographed in the listing
  • With everything that was included in your shipment — accessories, cables, manuals, adapters, and packaging where it was provided
  • Undamaged, unmodified, and with no additional wear beyond what was disclosed

For new, sealed items, you may open the packaging to inspect the item. Simply opening a box does not disqualify you from a full refund, provided the item itself is unused and complete.

For open box and pre-owned items, we understand the item was already opened and may already show wear. Return it as you received it and you’ll receive a full refund.

Partial refunds

We may deduct up to 20% from your refund if a returned item is:

  • Missing accessories, cables, manuals, or other components that were included in your shipment
  • Returned in noticeably worse cosmetic condition than it was sent
  • Showing signs of use beyond reasonable inspection (for example, an installed and used product returned as unwanted)

If a deduction applies, we’ll email you before processing the refund and explain exactly why, with photos. If you disagree, tell us — we’d rather talk it through than have you feel shortchanged.

No deduction ever applies when an item arrives damaged, defective, not as described, or isn’t what you ordered. Those are our mistakes, and you get a full refund.

Non-returnable items

The following cannot be returned:

  • Items clearly marked as clearance or final sale in the listing
  • Opened software or digital downloads
  • Custom or personalized orders
  • Gift cards

How to request a return

To start a return, contact us at [email protected] or call (619) 400-3377 with:

  1. Your order number
  2. The item(s) you would like to return
  3. The reason for the return
  4. Photos of the item, if it arrived damaged or defective

Our support team will review your request and, if approved, email you a prepaid return shipping label along with step-by-step instructions.

Return shipping

ProxSale covers the cost of return shipping. You will not pay to send an item back to us.

Please don’t ship items back without first contacting our support team and receiving a prepaid return label — unauthorized returns may be refused or delayed, and we can’t track them properly.

Refund process

Once your return arrives at our facility, our team will inspect the item to confirm it meets the conditions outlined above. You will receive an email when your return has been received, and another when your refund has been processed.

Approved refunds are issued within 3–5 business days of inspection to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping. No restocking fee applies.

Not as described

Because much of our inventory is open box or pre-owned, condition accuracy matters to us. If an item arrives with wear, damage, or missing components that we did not disclose in the listing, that’s on us — not you.

Contact us within 30 days and you’ll receive a full refund including all shipping costs, or a replacement if we have another unit. We’ll also review how the listing got it wrong so it doesn’t happen again.

Exchanges

We do not process direct exchanges. If you would like a different item, please return your original order for a refund and place a new order for the item you want.

Late or missing refunds

If you have not received your refund within 10 business days of our confirmation email, please:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or card issuer — it may take some time before a refund is officially posted.
  3. If you have done both and still have not received your refund, contact us at [email protected].

Contact us

If you have any questions about our Return & Refund Policy, our support team is here to help.

ProxSale LLC
1074 Sumner Pl
El Cajon, CA 92021
Email: [email protected]
Phone: (619) 400-3377
Support hours: Monday–Sunday, 9:00 AM – 6:00 PM Pacific