Warranty Policy

Last updated: August 23, 2026

ProxSale stands behind the products we sell. Every item purchased from ProxSale is covered by our 30-day limited warranty, regardless of whether it’s listed as new, open box, or pre-owned.

Coverage

ProxSale offers a 30-day limited warranty, starting from the date your order is delivered. This warranty covers defects in materials or workmanship under normal use, including:

  • Items that arrive defective or do not function as intended
  • Items that stop working within 30 days due to a manufacturing or component issue

What is not covered

This warranty does not cover:

  • Accidental damage, drops, spills, or impact damage
  • Misuse, abuse, or use outside the manufacturer’s intended purpose
  • Normal wear and tear
  • Cosmetic condition that was disclosed in the product listing
  • Damage caused by unauthorized repairs, modifications, or tampering
  • Water or liquid damage (unless the product is specifically rated as waterproof)
  • Damage caused by power surges, improper voltage, or incompatible accessories
  • Loss or theft
  • Products purchased from sellers other than ProxSale

A note on cosmetic condition. For open box and pre-owned items, we describe and photograph the item’s cosmetic condition in every listing. Wear that we disclosed isn’t a warranty defect. But if an item arrives with cosmetic damage we didn’t disclose, that’s covered as “not as described” under our Returns Policy — contact us and we’ll make it right, including return shipping.

Your options under warranty

If your warranty claim is approved, you may choose any one of the following remedies:

  1. Repair — We will arrange for the item to be repaired at no cost to you.
  2. Replacement — We will send you a replacement of the same item, or an equivalent product of equal value if the original is no longer available.
  3. Refund — We will issue a full refund to your original payment method.

How to file a warranty claim

To file a warranty claim, please contact us within the 30-day warranty period with the following information:

  1. Your order number
  2. The item(s) covered by the claim
  3. A clear description of the defect or issue
  4. Photos or a short video showing the problem, if applicable
  5. Your preferred remedy: repair, replacement, or refund

You can reach our support team at [email protected] or (619) 400-3377.

Claim process

Once we receive your claim, our team will review it and respond within 1–2 business days. If your claim is approved, we will email you a prepaid return shipping label along with next steps. You never pay shipping on an approved warranty claim.

After we receive and inspect the item, we will process your chosen remedy:

  • Repairs are typically completed and shipped back within 7–14 business days.
  • Replacements ship within 2 business days of inspection.
  • Refunds are issued within 3–5 business days of inspection to your original payment method.

Manufacturer warranty

We source inventory through manufacturer overstock, authorized liquidation channels, retailer returns, and certified pre-owned equipment rather than as an authorized dealer. Because of that, the original manufacturer warranty often does not apply to items purchased from ProxSale. Depending on the item, manufacturer coverage may be void, already expired, or previously used by an earlier owner.

We’d rather tell you that upfront than have you discover it when you need help. It’s precisely why we provide our own 30-day warranty on every item we sell, whatever its condition.

Where a transferable manufacturer warranty does still apply to a specific product, we note it in that product’s listing. If you’re unsure what coverage an item carries, ask us before you buy and we’ll tell you exactly what applies.

You can read more about how we acquire and verify our inventory on our Sourcing & Authenticity page.

Limitations

ProxSale’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. ProxSale is not responsible for any incidental, indirect, or consequential damages arising from the use of, or inability to use, any product purchased from us. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary by state.

Contact us

If you have any questions about our Warranty Policy or need to file a claim, our support team is here to help.

ProxSale LLC
1074 Sumner Pl
El Cajon, CA 92021
Email: [email protected]
Phone: (619) 400-3377
Support hours: Monday–Sunday, 9:00 AM – 6:00 PM Pacific